I read about your dealings with the double fees on your blog. Only one fee with the M-card, it seems. I agree, the reasoning is beyond understanding.

As a follow-up, I often have a little trouble with TiVo CSRs b/c my father in law pays for our TiVo subscription as an annual xmas present, so the account is in his name. Today I called them up and had to add my email address to the account so I could access certain web features, like programming the TiVo remotely, etc. One phone call was all it took. I can only imagine the days of pain such a thing would cause at Comcast.

Thanks for all your wisdom through this process.

I agree with your analysis that Comcast’s ultimate issue is their huge, lumbering size and the apparent disjointedness of their operations into little unrelated pockets. I received evidence of this myself when corporate told me that I should only pay one HD service fee for both of my TiVo’s S-cards, but the local honchos assured me that this was impossible and that I’d have to pay a separate HD charge on each card just to get HD on both tuners.

So I said, “You’re telling me that I’m paying two $6.95 HD fees because you don’t offer M-cards? And that if you did offer me an M-card, I’d pay half as much for the exact same service?” They answered in the affirmative. Ridiculous, but because the TiVo HD doesn’t deal with two different service levels on its tuners, I had to pay up.

Anyway, enjoy that new A/V setup! I hope your future conversations with Comcast are few and far between.