Our internet has been in and out for two days. That’s typical for the weekend. It’s astounding how used to it I’ve become. Imagine if another utility — say the electric company — had regular outages or intermittent service as a common occurrence. They’d lose their Certificate of Public Good in two minutes flat. Somehow it’s okay with Comcast though.
And it’s not like there’s anything I can do. I call. They check the connection and it works, or they happen to catch it when it’s out (not too difficult since it’s all the fucking time). All they can do is tell me to replace my modem (been there, done that) or they can send a technician several days hence. Technicians have been here, but only when everything is working fine and they say it all looks good. Then they go away and say “call us if it happens again.” Then the cycle repeats. It’s fucking Kafkaesque.
I’m seriously considering making a documentary film about how awful the company’s service is. Anyone with stories want to be interviewed? Maybe I should just write the VT Public Service Board or the Attorney General’s office. I cannot believe they get to operate like this with impunity.
And any Comcast customer service reps who are considering commenting and offering help. I know your secret. You can’t actually do anything useful. I’ve been down that road.