So our cable got disconnected. This is not the part makes Comcast suck -- we were late paying our bill. What sucks is that even though I paid the bill 24 hours after the cable went off, they informed me that we had already been "hard" disconnected, meaning that a technician actually came to the house and physically unhooked us (as opposed to a "soft" disconnect, where they just flip a switch at the office). Okay, so ignoring the fact that you can't get a freaking technician to your house to fix a problem in anything less than 3 business days but they were Johnny-on-the-spot to unhook us when we were a little late with the check, I had to pay a $30 reconnect fee for the cable and (here comes the Louis Black red-face) another $30 reconnect fee for the internet!!! It's one coaxial line that has to be reconnected! I understand that they need to send the tech back out to my house and that they expect me to pay for that, but why am I paying extra because I order more data through their one single pipe???

Burlington Telecom can't get to my neighborhood fast enough.

UPDATE: Okay, so when I got home today, the cable was STILL out (despite a guarantee that it would be back on today), so I called Comcast (planning this blog update in my head as I dialed) and noted that the voicemail system made me verify my home phone number THREE TIMES before connecting me and made me listen to an ad for a pay-per-view wrestling show before I could even get in a hold queue. Then the CSR who answered made me verify my phone number AGAIN.

The CSR managed to figure out that the woman at the Comcast office yesterday put another disconnect order on my account by mistake instead of a reconnect order -- hence the continued lack of service. They waived my reconnect fees. Whatever. I missed Heroes.